Levy Restaurants wins gold at UK Customer Experience Awards
Company recognised as the best in the Hospitality, Leisure, Retail and Tourism category
Levy Restaurants, the sports and leisure division of Compass Group UK & Ireland, has beaten stiff competition at the renowned UK Customer Experience Awards 2013, taking gold place in the ‘Best Hospitality, Leisure, Retail and Tourism’ category.
The contract caterer was recognised for its revolutionary approach to enhancing the customer experience at Chelsea Football Club through its ‘Home from Home’ programme at the world famous ground. Levy Restaurants worked with the club to create a warm welcome to visiting team’s fans and revamped the entire customer journey from greeting guests at the Tube station, to ensuring the visitor’s stands become an extension of their home ground.
In the areas for away fans, Levy Restaurants’ employees wear the visiting team’s colours and offer these guest the club’s signature food and beer. This tailor made approach also makes sure that the dwell time at the stadium is extended and good behaviours are encouraged.
The judges commended the impact of the ‘Home from Home’ concept, which has so far touched 90,000 visiting fans, on the overall customer satisfaction and the calming influence this has had on the relationship between away fans and the local community. Andy Clare from The Stairway consultancy, who was part of the judging panel said: “I wanted to add my congratulations to the Levy Restaurants team, I thought their presentation and what they achieve at Chelsea Football Club is fabulous. I am really heartened to learn that Levy Restaurants took the award as their concept is mind-set changing and I am sure a lot more success awaits the company”.
The awards ceremony took place on Thursday 17 October at The Grand Connaught Rooms in London, and celebrated excellence in customer experience across a spectrum of industries and was organised by Customer Experience Magazine and the Cranfield Customer Management Forum (CCMF).
Anna Fenten, Levy Restaurants’ head of marketing, comments: “We are absolutely delighted to receive this commendation. It reinforces the great work our team at Chelsea Football Club do to ensure the highest delivery of standards to customers and clients. We serve millions of customers every year and our team at Chelsea are great ambassadors of our ethos, which is to create a memorable experience for every guest across all our venues.”
Simon Hunter, Head of Venue & Brand at Chelsea FC, said: “We are very proud of the match day experience we offer all visitors to Chelsea Football Club, whether they are our season ticket holders, hospitality guests or away supporters, and this award recognises the excellent relationship between Levy Restaurants and the club. The ‘Home From Home’ concept is now in its second season and continues to make us a unique and welcoming destination.”
Levy Restaurants is the official catering and hospitality provider at a wide range of prestigious clients from The O2 Arena, National Railway Museum and Twickenham Stadium to Liberty in London and the SECC in Scotland; all of whom have different demographics and business needs. Levy Restaurants creates individually tailored concepts, focusing not only on the food and drink, but the local suppliers used, customer service and the design of the venues.
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Notes to editors
Levy Restaurants, a leading provider of premium quality food and drink experiences, is part of Compass Group UK & Ireland. It operates within some of the UK’s most recognised sporting, leisure and culturally significant buildings including The O2 Arena and Chelsea Football Club. Levy Restaurants specialises in the creation of tailor-made concepts, service standards and designs to appeal to differing target customer bases in public, hospitality and banqueting areas.
- Website: http://www.levyrestaurants.co.uk/
- Twitter: @UKLevy
- Facebook: https://www.facebook.com/LevyUK
- Pinterest: http://pinterest.com/levyuk/
- Tel: 01895 554300
- Levy Restaurants Compass Group UK & Ireland Ltd, Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, Parkview, 82 Oxford Road, Uxbridge, UB8 1UX