The Grand Brighton awarded Gold VenueVerdict Accreditation
The Grand Brighton has been recognised with a Gold Standard from BDRC Continental’s VenueVerdict Accreditation, which commends venues for providing guests with service that leads to the highest level of customer satisfaction.
Since becoming an independent hotel in 2014, the hotel has gone from strength to strength. The Grand has received accolades throughout the hotel’s departments, including an AIM Gold accreditation from the Meetings Industry Association (mia) for its excellent meetings and events facilities, in addition to recognition of the hotel’s popular restaurant, GB1, with two Rosettes in the coveted AA Restaurant Guide.
The VenueVerdict Gold Standard Accreditation is given to those properties recording a 12-month Net Promoter Score of +70 or higher from 40 or more Business Event Host responses in the 12-month period April 2014 to March 2015.
Andrew Mosley, General Manager at The Grand Brighton, said: “This recognition really underlines our team’s hard work at The Grand. We value each and every one of our guests and make sure that the level of service is consistent in all of the hotel’s facilities. This guarantees that we can provide a personalised service making each visit, event and stay unique and memorable.”
James Bland, Director of the Hotels and Hospitality team at BDRC Continental, commented: “VenueVerdict features around 375 participating meeting venues and hotels in the UK and Ireland. The results were derived from a fraction under 21,000 individual pieces of feedback.Running a global benchmarking programme for many different types of venues, we see a range of results and to be able to award The Grand Brighton is testament to the team and level of service provided.”